Privacy Policy

1. Introduction

Quantara Security Group Ltd ("we", "us", "our", or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quantarasecurity.co.uk and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

Information you provide directly:

• Contact forms: name, email address, phone number, company name, message
• Customer account information: business details, contact person information, billing address
• Correspondence: emails, phone calls, or other communications with our team
• Quote requests: project details, security requirements, budget information
• Service inquiries: details about your security needs

Automatically collected information:

• Website usage data: pages visited, time spent on pages, links clicked
• Device information: browser type, operating system, device type
• IP address and location data (approximate geographic location only)
• Referral information: how you found our website
• Cookies and tracking technologies

3. Legal Basis for Processing

We process your personal data under the following legal bases (GDPR Article 6):

• Contractual Necessity: To provide and fulfil security services
• Consent: When you fill contact forms or subscribe to communications
• Legitimate Interests: To improve our website, prevent fraud, ensure security
• Legal Obligation: To comply with UK and EU law, regulatory requirements
• Vital Interests: To protect life, health, and safety in security situations

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage security services
• To respond to inquiries and provide customer support
• To create and maintain service contracts
• To send quotations and pricing information
• To process payments and manage billing
• To send marketing communications (with your consent)
• To improve our website and services
• To comply with legal and regulatory obligations
• To detect and prevent fraud and security issues
• To maintain business records

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data with:

• Service Providers: Third-party vendors (payment processors, hosting providers, email services)
• Legal Requirements: Law enforcement, courts, or regulatory authorities when required by law
• Business Partners: With your consent for joint ventures or partnerships
• Insurance Providers: To process insurance claims related to our services

All third parties are contractually obligated to maintain data confidentiality and security.

6. International Data Transfers

We primarily process data within the UK and EU. If we transfer data outside the UK/EU, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Your explicit consent

7. Data Retention

We retain your personal data for as long as necessary for the purposes outlined above, or as required by law:

• Active Customer Data: Duration of contract + 7 years (for tax and business records)
• Contact Form Inquiries: 3 years or until service provided
• Marketing Emails: Until you unsubscribe
• Website Analytics: Up to 26 months
• Cookies: As specified in our Cookie Policy

8. Your Rights Under GDPR

Under UK GDPR and Data Protection Act 2018, you have the following rights:

• Right of Access: Request a copy of personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to exceptions)
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at: info@quantarasecurity.co.uk

9. Security

We implement comprehensive security measures to protect your personal data, including:

• SSL/TLS encryption for website transmission
• Secure access controls and authentication
• Regular security audits and assessments
• Employee training on data protection
• Secure backup procedures
• Incident response protocols

While we implement robust security measures, no transmission over the internet is completely secure. We cannot guarantee absolute security.

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Please refer to our Cookie Policy for detailed information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information immediately.

13. Data Protection Officer

We have appointed a Data Protection Officer to oversee our GDPR compliance. You can contact our DPO at:

Email: info@quantarasecurity.co.uk

Address: 128 City Road, London, EC1V 2NX, United Kingdom

14. Contact Information

Quantara Security Group Ltd

128 City Road, London, EC1V 2NX

Phone: 020 3718 1599

Mobile: 07762 308545

Email: info@quantarasecurity.co.uk

15. Complaints

If you have concerns about our data handling practices, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ICO Contact:

Website: www.ico.org.uk

Phone: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF